Warranty & Liability
PRO Performance RC Lifetime Warranty (All Products Since Day One)
We stand behind what we make.
Pro Performance RC offers a Lifetime Warranty (lifetime of the product) on all products we manufacture, including every electronic-ESCs, motors, servos, and batteries. This warranty applies to every product we`ve made since day one.
1) What’s Covered
Covered products include (but are not limited to):
• ESCs
• Motors
• Servos
• Batteries
This warranty covers manufacturing defects, workmanship issues, and failures during normal RC use.
2) What’s Excluded
• All of our racing bodies are excluded from warranty coverage.
3) Warranty Coverage & Pricing
Year 1 (0-12 months from purchase): Free Replacement-No Questions Asked
If anything happens to a covered product within the first 12 months from the date of purchase, we will provide a free replacement.
We may ask what happened and request photos/video to help identify the cause and assist with preventing future issues, but troubleshooting is not required to receive your Year-1 replacement.
After Year 1: Lifetime Prorated Replacement Program
After the first year, your product remains covered for life under our prorated replacement program:
• Up to 2 years from the date of purchase: 50% off replacement
• After 2 years and for life: 40% off replacement
Pricing note: Discounts are based on the current replacement value at the time of the claim.
4) What We Cover (Examples)
ESCs
• No power / sudden loss of power under normal use
• Failure during normal operation with proper setup (gearing, airflow, settings)
• Manufacturing defects/workmanship issues
Motors
• Premature electrical failure under normal use
• Loss of function not caused by improper setup
• Manufacturing defects/workmanship issues
Servos
• Dead servo, intermittent operation, or electronic failure under normal use
• Loss of centering/holding power due to internal failure
• Manufacturing defects/workmanship issues
Batteries
• Out-of-box defects
• Premature failure during normal use when charge/stored/used properly
• Manufacturing defects/workmanship issues
5) What We Don’t Cover (Clear +Fair)
To keep this warranty sustainable and fair, it does not cover:
•. Damage from intentional abuse, neglect, or reckless use
• Incorrect installation, improper setup, or use outside intended purpose
• Incorrect wiring/polarity, short circuits from improper connections, or improper soldering
• Use with unsupported voltage or incompatible power setups (including incompatible battery/BEC/servo voltage)
• Water/mud intrusion or corrosion unless the product is specifically advertised as waterproof
• Overheating caused by improper gearing, inadequate cooling/airflow, or incorrect settings
• Unauthorized modifications, disassembly, or non-factory repairs
• Normal cosmetic wear that does not affect function
• Loss, theft, and incidental/consequential damages (downtime, race fees, damage to other gear, etc.)
Battery-Specific Exclusions
Because batteries are sensitive to handling, we cannot cover damage caused by:
• Overcharging, charging unattended, charging outside recommended settings, or using the wrong charger mode
• Physical damage (punctures, crushed cases, impact damage)
• Improper storage (including storing fully charged for extended periods)
• Continued use after a pack shows signs of damage
6) Discontinued Products
If the original model is discontinued, your credit/discount will apply toward:
• the closest equivalent replacement product, or
• a store credit.
7) Transferable Warranty (Lifetime of the Product)
This warranty is transferable to the next owner if you sell your Pro Performance product. We may request the original proof of purchase (order number/receipt) or other reasonable verification.
8) Typical Turnaround Times (Transparency)
• Review/approval: typically 1-3 business days after we receive the needed info
• Replacement shipping: typically ships 1-3 business days after approval (subject to inventory)
If an item is backordered, we’ll communicate that and offer the closest equivalent replacement or store credit (where applicable).
9) How to Start a Warranty Claim
To start a warranty claim , please contact us through our website Contact Page.
Include:
1. proof of purchase (order number/receipt
2. product name/model
3. a brief description of the issue (photos/video help)
4. your shipping address
We’ll confirm eligibility and the fastest solution
Every PRO PERFORMANCE RC product is manufactured to the highest degree of workmanship with only the best of materials utilized. You can expect to find a much higher level of quality control here as every product is tested for proper operation at the time of production before it leaves the factory and/or the race shop. We provide an exceptional warranty for every product line and also strive to offer the very best after sales support in the industry. Contact us for any warranty assistance ever and for complete details. PRO PERFORMANCE RC cannot control the use or misuse of the high-end racing products and assumes no responsibility or liability in the case of fire or other property damage as well as physical or personal injury. The purchaser accepts all responsibility and cannot hold PRO PERFORMANCE RC responsible for any damage or injury resulting from the use or purchase of any product. Warranty will never exceed the original value of the product. Always follow every instruction that is included with the products. RC race vehicles are not toys and should not be treated as such. Never leave an electronic speed control plugged into a battery while not in use. Over time it will under discharge the battery. Lithium polymer battery fires are a very serious situation. Never charge or discharge a lithium polymer battery while leaving it unattended. Always use an approved fire proof container for charging and discharging as well as storing any lithium polymer battery.
Return Policy
Customers have 30 days to return unopened merchandise for any reason. Opened electronics cannot be returned whatsoever. In the case of warranty, an appropriate repair or replacement will be performed.
